Performance Manager

We are looking for a Performance Manager to join our expanding IT Operations team.

It is a challenging role within a rapidly expanding company with a great work ethos that values and develops their employees. We are proud to be an extraordinary equal opportunity employer. Not only do we welcome all candidates, but we promise the opportunity to learn, grow, develop skills, gain knowledge, practice your craft, expand your expertise, and be a part of the leading global multinational company.

What you’ll do

  • Contribute to the performance function and establish standards, monitoring, alerting and optimization strategies.
  • Establish stakeholder relationships to identify core areas for the business and therefore build visibility around sites performance.
  • Translate high-level business requirements into specific technical definitions and monitoring solutions to meet requirements.
  • Build an end-to-end performance reporting and monitoring chain to be able to report on each component of the application stack from network to databases.
  • Responsible for providing improvement recommendations to technical teams, marketing and business stakeholders.
  • Responsible for leading performance analysis investigations to gain insights and help influence the improvement of the client experience. As part of the performance team, you will engage with specialists across the company, including software and systems teams to understand, explore and challenge the limits of performance capabilities.
  • Responsible to lead the analysis of the performance KPIs deviations and agree an action plan to address them.
  • Create processes that allow the team to proactively identify, troubleshoot and resolve ad hoc performance issues as they arise.
  • Create a data culture, ensuring that all available data is used to identify methods of improving and influencing tactics for conversion and reducing abandonment rates.
  • Take ownership for creating regular reports to ensure transparency and relevant communications to all stakeholders.
  • Responsible for unifying and maintaining the performance reporting metrics.
  • Responsible for defining the core web vitals metrics threshold and defining the Operational Procedures when there are performance deviations.
  • Responsible for tracking and reporting on performance improvement initiatives.

What you’ll bring

  • Experience working with high transactional websites and leading performance strategies.
  • Experience doing analysis of performance metrics in transactional sites and end-user experience.
  • Experience in Website performance metrics for transactional and marketing sites
  • Experience with synthetic monitoring tools like Lighthouse.
  • Experience managing performance conversations with technical and non-technical stakeholders.
  • Experience with latest web optimization tools and techniques.
  • Experience doing performance benchmarking on B2C sites.
  • Good knowledge of web technologies like HTTP, TLS, DNS, CDN, Proxy etc.
  • Knowledge of full stack web development.
  • Exposure to search, SEO and Analytics.
  • Understanding of networking, databases and website building blocks.
  • Understanding of CMS platforms such as WordPress.
  • Desirable experience working with Public Cloud Providers.
  • Desirable knowledge of Bash and Linux.
  • Understanding of Software Release Life Cycles and SDLC.
  • Extremely organized with a strong attention to detail.
  • Ability to work well under pressure.
  • Demonstrated ability to manage multiple tasks and competing priorities.
  • Great communication, interpersonal and teamwork skills.
  • Fluent in English.

Lunik employees enjoy:

  • Remote work or Relocation package to Malaga
  • Medical insurance for you and your family
  • Free English and Spanish language classes
  • Free psychotherapy sessions
  • 50% gym membership reimbursement
  • Flexible retribution
  • Life insurance
  • Fun socials – from weekly happy hour drinks to big seasonal events
  • Breakfast and soft drinks in the office

Job Category: IT consultancy
Job Type: Full Time
Job Location: Remote