SME System Engineer

As a Subject Matter Expert System Engineer, you will be a technical leader in a global support team. You will work closely with incident coordinators, system engineers, and other IT functions such as infrastructure, networks, telecoms, enterprise applications, and software development. As an experienced member of the team, you will be measured on your ability to accurately gather the knowledge of a specific product, document, coordinate and implement small projects/processes in coordination and collaboration with a system engineer team.

Do you wish to work at the forefront of technology as part of a passionate infrastructure and support team and gain experience in the emerging world of automation technologies?

Lunik is looking to build a dedicated team of talented engineers, with strong knowledge and experience of infrastructure, documentation, and technical leadership.

Joining our service management team will provide a great opportunity to work on the system engineer side of technologies and develop your interests across systems.

What  you’ll do

  • Work on both server-side and client-side system operations.
  • Analyse current technology utilized within the company.
  • Interact with Business Analysts and other key stakeholders to identify potential processes to be automated/designed across the enterprise of portfolio companies.
  • Gather information from specialized teams and design Standards Operational Procedures for System engineers to follow.
  • Ensure the information is spread among the service management team.
  • Mentor and train others system engineers on the subject matter expertise.
  • Write, maintain and document the information regarding the area.
  • Work closely with Technical Leads, Architects and Software developers to make our procedures accurate.
  • Automate and Coordinate automation projects for Standards Operational Procedures with the System engineer team.
  • Execute and coordinate production changes and procedure.
  • Be able to follow ITIL methodology.

What you’ll bring

  • Unix proficiency, ideally with Linux (Admin).  Script support, design, and implementation.
  • knowledge of virtualization; open stack, and VMWare ESX server setup/administration.
  • Agile methodology exposed.
  • Proactivity as a key skill to always find ways to improve process, procedures and solutions.
  • Demonstrating DevOps best practices and high standards to improve IT’s efficiency.
  • Continuous integrations tools.
  • Excellent problem solving skills with a research mind-set and delivery-focused
  • Willingness to learn and use new implementations and system tools
  • 3+ years of system engineer experience.
  • Excellent English verbal and written communication skills.
  • Extensive experience with System/Networking Monitoring.
  • Experience with Scripting (Python, Bash, PowerShell,)
  • Knowledge and understanding of TSDB Systems: InfluxDB/Grafana.
  • Intermediate to advanced networking knowledge and architecture is an asset.
  • Autonomy, attention to detail, organization, and adaptability to changes.
  • Willingness to work outside your area of expertise


  • Nice to have:
    • ITIL® Foundation certification.
    • Experience with Python, Ansible, AWX
    • Experience with Docker, Kubernetes and continuous delivery
    • Experience in geographically spread technology support organization.
    • Bachelor’s degree in Computer Science, IT or related field.
    • Experience following scrum Methodology

What you’ll be

Armed with plenty of recent system experience, you’ll be well-versed in:

    • Develop high quality, maintainable, and scalable solutions/documentation.
    • Own analysis, design and delivery of end to end procedures.
    • Take ownership of automation projects over the different environments
    • Investigate new tools/technologies/ideas to promote further improvement of the system
    • Promote and enforce best practices, existing development guidelines and continuous improvements.
    • version control systems (Git.)

Education. Certifications

  • Relocation package
  • Medical insurance for you and your family
  • Competitive salary and growth opportunities
  • Free English and Spanish language classes
  • Life insurance
  • Fun social perks – from weekly drinks to big seasonal events
  • Soft drinks and fresh fruit in the office

Job Category: SME
Job Type: Full Time
Job Location: Remote