Corporate Applications Engineer

We are looking for a Corporate Applications Support Engineer to join our growing Corporate IT Team.  This is an exciting role and includes a wide set of responsibilities. The day-to-day focus is to work with stakeholders and team members to define application requirements, identify solutions, implement, test, document and support the end solution. This role involves a high level of collaboration with other technical staff inside and outside the organization.

Responsibilities

  • Willing to learn new applications and technologies.
  • Become the Subject Matter Expert (SME) for the supported application in both technical and operational areas.
  • Gather business requirements, evaluate feasibility, provide estimates, design solutions and prepare detailed specifications.
  • Collaborate with providers and vendors, both internal and external, to deliver end to end solutions that meet our technical requirements.
  • Create documented processes, procedures and reproducible test cases for troubleshooting, regression testing, validation, etc.
  • Work individually or with a team to implement enterprise software, configuring that software, customizing it, and integrating with other systems.
  • Develop and prepare technical training on product updates and new features.
  • Train the team on the product features and capabilities to a level they can provide 2/3rd tier support.
  • Provide support for all applications that fall within the team’s area of responsibility.
  • Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
  • Follow ITIL, including Incident and Change Management process and procedures.
  • Identify areas where the Corp-IT function can be more efficient.
  • Keep up to date with best practices and technologies and implement them in the work place.
  • Implements warranty and support activities.
  • Advocate and maintain the organizations strict approach to data security
  • Follower and advocate of the organization principles.
  • A “can do” attitude and comfortable managing competing priorities to achieve a high level of customer satisfaction.
  • Flexibility around working schedule.
  • Attention to detail.
  • Provide on-call support.

Technical knowledge and experience

  • 3+ years of supporting and managing business application platforms.
  • 2+ years of experience administering multi-user, mission critical and high availability servers.
  • Deep understanding of: networking, routing, firewalls, site-to-site VPN, SD WAN, Load balancers, HTTP & TCP protocols.
  • Understanding of backend applications and database languages such as MS SQL, MySQL etc.
  • Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments.
  • Excellent English verbal and written communication skills.
  • Ability to clearly explain technical issues to a non-technical audience.
  • Create and maintain appropriate documentation and handover for ongoing operations.

Experience in the following desired, but not essential:

  • ITIL certification.
  • Experiencing with Development and Scripting Languages.
  • Experience with automation frameworks such as Ansible, Terraform etc.
  • Experience with GIT.
  • Administration experience with Windows or Linux based platforms.

Lunik employees enjoy:

  • Hybrid working (3 days at home and 2 in the office)
  • Corporate pension plan
  • Free health insurance for the whole family
  • Free English and Spanish language classes
  • Free psychotherapy sessions
  • Gym membership subsidy
  • Free Life insurance
  • Flexible retribution
  • Fun socials – from weekly happy hour drinks to big seasonal events

Job Category: Corporate IT
Job Type: Full Time
Job Location: Madrid

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